Privacy Policy

Last updated: August 17, 2025

At Glowé (xn--glow-epa.es), we respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the California Consumer Privacy Act (CCPA/CPRA) in the United States, Canada’s PIPEDA, the Australian Privacy Act, and other applicable international standards.

By accessing or using our online store, you agree to the terms of this Privacy Policy.

1. Data We Collect

We may collect and process the following information:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (credit/debit card, PayPal, or other methods)

  • Technical data (IP address, browser, device, operating system)

  • Browsing and behavioral data in our store (pages visited, time spent, clicks, products viewed)

2. Purpose of Processing

We collect your data for the following purposes:

  • To process orders and payments for products

  • To manage shipping and returns

  • To send you order confirmations, updates, and service-related notifications

  • To provide customer service and after-sales support

  • To personalize your shopping experience (e.g., mobile version, product recommendations)

  • To comply with legal obligations (invoicing, taxes, local regulations)

  • To send you marketing communications, only with your explicit consent

3. Sharing with Third Parties

We work with external companies that help us provide our services. We only share the strictly necessary data:

  • Payment providers (Stripe, PayPal, banks): securely process your payment

  • Manufacturers/warehouses: prepare your order

  • Logistics and courier services: deliver your package

  • Email marketing providers: send newsletters or promotions, only if you subscribe

➡️ We do not sell your personal information to third parties.

4. Legal Basis for Processing

Depending on your location, we process your data under different legal bases:

  • United States (including CCPA/CPRA): right to know, delete, or restrict the use of your data, and the right to opt out of the sale or sharing of personal information

  • Canada (PIPEDA): informed consent and reasonable use

  • Australia (Privacy Act): fair and transparent collection with consent

5. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request the deletion of your data (“right to be forgotten”)

  • Withdraw your consent at any time

  • Object to the processing of your data for marketing purposes

  • Request the portability of your data to another provider

  • File a complaint with your country’s data protection authority

In California, you also have the right to:

  • Opt-out of the sale or sharing of personal information (“Do Not Sell or Share My Personal Information”).

  • Limit the use of sensitive personal information (if collected).

To exercise these rights, please contact us at info@glowé.es.

6. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have collected such information, please contact us immediately so we can delete it.

7. Data Security

We implement appropriate technical, administrative, and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure.

8. International Data Transfers

As we operate in the United States, Canada, Australia, and other regions, your data may be transferred and stored outside your country of residence. We always ensure an adequate level of protection in accordance with applicable laws.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy or to meet legal requirements (e.g., tax obligations).

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Improve your browsing experience

  • Analyze site traffic (e.g., Google Analytics)

  • Personalize content and ads (if applicable)

You can manage or reject cookies through your browser settings. For more details, please see our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you wish to exercise your rights or have any questions regarding this Privacy Policy, you can contact us at:

📧 info@glowé.es
🏢 Ebidart LLC, (EIN: 32-0749465)
19732 NW 54TH CT, Miami Gardens, FL 33055, United States
📍 Spain Office: Calle Doctor Rodriguez de la Fuente 2, 03350 Cox, Alicante