Shipping Policy
At Glowé, we proudly offer international shipping services to over 200 countries and regions worldwide.
Our mission is to deliver excellent value and reliable service, ensuring your order arrives as quickly and safely as possible.
📦 Order Processing
All orders require a processing time of 5-7 business days.
This includes product preparation, quality checks, and packaging before the shipment leaves our warehouse.
🚚 Delivery Times
Delivery times vary depending on the destination. Below are the estimated shipping times:
| Destination |
Estimated Delivery Time |
Cost |
| United States |
1-3 business days |
Free |
| Worldwide |
8-14 business days |
$6.50 USD / $3.50 USD |
*Delivery times do not include the 5-7 business day processing period.
🌍 International Shipping
We ship to most countries worldwide. If your country is not covered by our shipping services, we will contact you directly.
⚖️ Customs & Import Duties
We are not responsible for any customs fees, taxes, or import duties that may apply in your country.
By placing an order, you agree that your package may be subject to such charges upon arrival.
🔎 Tracking Information
You will receive an email with tracking details once your order has been shipped.
Please note that it may take 2-5 business days for tracking information to appear in the carrier’s system.
📦 Split Shipments
For logistical reasons, items from the same order may be shipped separately, even if you selected combined shipping at checkout.
Refunds & Returns Policy
❌ Order Cancellations
You may cancel your order as long as it has not yet been shipped.
Once the packaging and shipping process has begun, the order can no longer be canceled.
💸 Refunds
Your satisfaction is our top priority. You may request a refund or replacement if:
- You do not receive your order within the guaranteed time (45 business days, not including the 5-7 business day processing period).
- You receive the wrong item.
- The product arrives damaged or defective (in this case, we can refund the full amount or send you a replacement at no additional cost).
Refunds will not be issued if:
- Your order does not arrive due to factors within your control (e.g., incorrect shipping address, refusal of delivery).
- Your order does not arrive due to circumstances beyond our control (e.g., customs delays, natural disasters, carrier issues).
⚠️ Important: This item is not eligible for returns or exchanges.
If there is an issue with the product you received, we can either refund your payment or send you a replacement free of charge.
*Refund requests can be submitted within 15 business days after the guaranteed delivery period has expired.
🔄 Exchanges
This item is not eligible for exchanges.
Please review the product details carefully before completing your purchase.
Additional Information
⚠️ Notice: Branded invoices are not available for this product.
If you have any other questions about your order, please contact us and we will be happy to assist you.
g***v –
The delivery – 7 days to ukraine 🥹 It’s so fast!! Thank you so much, my husky is happy
E***e –
Good item great seller aaa+++
T***i –
Good quality, slides open quite easily and the holes make it easier for dogs to smell treats
Customer –
Ok
Customer –
The dog pulls too quickly. It’s firm and fun.
T***z –
fantastic, loves it, very useful
R***s –
Excellent toy the dog can’t stop playing with it though most of the there aren’t any candies in it
s***s –
Very good item for dog, but like my dog need attention because he started to bite it
Customer –
Excellent product, sometimes it gets stuck a bit but it can be fixed in a second, helps the dog not to snatch his food in a second.
N***k –
Very good and very quick delivery
R***o –
Aún no lo hemos probado pero tiene buena pinta y parece de buena calidad
K***c –
Great scent toy for dogs. My little girl has no experience with such toys, but after a few games she already knows exactly what and how to do. I am delighted. ❤️ 🐶
Customer –
Good.
R***i –
Very nice dog game, keeps my dog occupied for at least 5 minutes and makes him tired . Recommended!
w***r –
It’s difficult for a 1-year-old 1-month-old puppy, but it’s nice to hear a sound.
J*** –
Ok
H***e –
Amazing quality for that super price
s***o –
My pomeranian loves it