Shipping Policy
At Glowé, we proudly offer international shipping services to over 200 countries and regions worldwide.
Our mission is to deliver excellent value and reliable service, ensuring your order arrives as quickly and safely as possible.
📦 Order Processing
All orders require a processing time of 5-7 business days.
This includes product preparation, quality checks, and packaging before the shipment leaves our warehouse.
🚚 Delivery Times
Delivery times vary depending on the destination. Below are the estimated shipping times:
| Destination |
Estimated Delivery Time |
Cost |
| United States |
1-3 business days |
Free |
| Worldwide |
8-14 business days |
$6.50 USD / $3.50 USD |
*Delivery times do not include the 5-7 business day processing period.
🌍 International Shipping
We ship to most countries worldwide. If your country is not covered by our shipping services, we will contact you directly.
⚖️ Customs & Import Duties
We are not responsible for any customs fees, taxes, or import duties that may apply in your country.
By placing an order, you agree that your package may be subject to such charges upon arrival.
🔎 Tracking Information
You will receive an email with tracking details once your order has been shipped.
Please note that it may take 2-5 business days for tracking information to appear in the carrier’s system.
📦 Split Shipments
For logistical reasons, items from the same order may be shipped separately, even if you selected combined shipping at checkout.
Refunds & Returns Policy
❌ Order Cancellations
You may cancel your order as long as it has not yet been shipped.
Once the packaging and shipping process has begun, the order can no longer be canceled.
💸 Refunds
Your satisfaction is our top priority. You may request a refund or replacement if:
- You do not receive your order within the guaranteed time (45 business days, not including the 5-7 business day processing period).
- You receive the wrong item.
- The product arrives damaged or defective (in this case, we can refund the full amount or send you a replacement at no additional cost).
Refunds will not be issued if:
- Your order does not arrive due to factors within your control (e.g., incorrect shipping address, refusal of delivery).
- Your order does not arrive due to circumstances beyond our control (e.g., customs delays, natural disasters, carrier issues).
⚠️ Important: This item is not eligible for returns or exchanges.
If there is an issue with the product you received, we can either refund your payment or send you a replacement free of charge.
*Refund requests can be submitted within 15 business days after the guaranteed delivery period has expired.
🔄 Exchanges
This item is not eligible for exchanges.
Please review the product details carefully before completing your purchase.
Additional Information
⚠️ Notice: Branded invoices are not available for this product.
If you have any other questions about your order, please contact us and we will be happy to assist you.
Customer –
Very good due to its moderate difficulty level. Currently, we only provide food here.
M***c –
My dog loves this. It took him a few tries to solve it, and he usually leaves one of the diagonal puzzle slots unopened because he gets frustrated and waits for me to help him. it’s very durable, he thought that chewing or picking up the sliding parts meant he could get to the treat. He also used his paws, nails, flipped it and did no damage. It is a difficult puzzle requiring not just fine motor skills but logic as trying to force doesn’t work on the diagonal ones. If I don’t put smelly high value treats in those he’ll get frustrated and give up though. it’s easy to clean but some it uses metal screws I don’t know if it will eventually start rusting. If you want to give your dog a good mental workout with a toy they can’t easily break or cheat the treats out of, I’d recommend this. if your dog has frustration problems, maybe just start with the easy slides and help them with the difficult ones until the get the hang of it.
R***n –
Arrived very quickly. corresponds to the description
Customer –
Perfect, received on time and on date, in addition to quality
J***k –
great game I highly recommend
Customer –
Perfect I love it
A***a –
Cheap, arrived very quickly, the dog is very satisfied.
S***r –
Well packed in plastic and in a whole box. not damaged. Game is beautiful, not broken and works properly. My 1 year and 3 month dog immediately played with it 😃 🐕 😊 so I’m satisfied. Dog is a coward. Nice to order! Recommended!! Please definitely order more games here in this App. And not expensive either! ! 👌 👍
t***o –
Excellent, as in the picture. The dog liked it very much
Customer –
nice
Customer –
The dog is interested and enjoys playing with it ^^ The dog is interested and enjoys playing with it ^^ The dog is interested and enjoys playing with it ^^
Customer –
she loves the toy. kept her busy for hours trying to figure it out
A***G –
Cute game, good quality
A***n –
Good
A***h –
Great gadget!
N***a –
My puppy loves it
Customer –
My puppy loves it
P***v –
Product is as described. Delivery and shipment are fast. Recommended product and seller. Very satisfied with my purchase.
s***v –
good size good quality
Customer –
High-quality toy, the puppy liked it, I recommend it.
Customer –
I received the item well. I received the item well. I received the item well. I received the item well. I received the item well. I received the item well. I received the item well.
Customer –
Excellent quality. Item exactly as described in the advertisement. Very fast shipping. I am very happy.
J***z –
POR EL PRECIO ESTA MUY MUY BIEN
Customer –
FOR THE PRICE IT IS VERY VERY GOOD.
M***n –
really good product, my dog loves it