Shipping Policy
At Glowé, we proudly offer international shipping services to over 200 countries and regions worldwide.
Our mission is to deliver excellent value and reliable service, ensuring your order arrives as quickly and safely as possible.
📦 Order Processing
All orders require a processing time of 5-7 business days.
This includes product preparation, quality checks, and packaging before the shipment leaves our warehouse.
🚚 Delivery Times
Delivery times vary depending on the destination. Below are the estimated shipping times:
| Destination |
Estimated Delivery Time |
Cost |
| United States |
1-3 business days |
Free |
| Worldwide |
8-14 business days |
$6.50 USD / $3.50 USD |
*Delivery times do not include the 5-7 business day processing period.
🌍 International Shipping
We ship to most countries worldwide. If your country is not covered by our shipping services, we will contact you directly.
⚖️ Customs & Import Duties
We are not responsible for any customs fees, taxes, or import duties that may apply in your country.
By placing an order, you agree that your package may be subject to such charges upon arrival.
🔎 Tracking Information
You will receive an email with tracking details once your order has been shipped.
Please note that it may take 2-5 business days for tracking information to appear in the carrier’s system.
📦 Split Shipments
For logistical reasons, items from the same order may be shipped separately, even if you selected combined shipping at checkout.
Refunds & Returns Policy
❌ Order Cancellations
You may cancel your order as long as it has not yet been shipped.
Once the packaging and shipping process has begun, the order can no longer be canceled.
💸 Refunds
Your satisfaction is our top priority. You may request a refund or replacement if:
- You do not receive your order within the guaranteed time (45 business days, not including the 5-7 business day processing period).
- You receive the wrong item.
- The product arrives damaged or defective (in this case, we can refund the full amount or send you a replacement at no additional cost).
Refunds will not be issued if:
- Your order does not arrive due to factors within your control (e.g., incorrect shipping address, refusal of delivery).
- Your order does not arrive due to circumstances beyond our control (e.g., customs delays, natural disasters, carrier issues).
⚠️ Important: This item is not eligible for returns or exchanges.
If there is an issue with the product you received, we can either refund your payment or send you a replacement free of charge.
*Refund requests can be submitted within 15 business days after the guaranteed delivery period has expired.
🔄 Exchanges
This item is not eligible for exchanges.
Please review the product details carefully before completing your purchase.
Additional Information
⚠️ Notice: Branded invoices are not available for this product.
If you have any other questions about your order, please contact us and we will be happy to assist you.
Customer –
A very hard puzzle for my dog to learn and get smarter. Also a fun way to give the treats. And not to expensive.
T***B –
A very hard puzzle for my dog to learn and get smarter. Also a fun way to give the treats. And not to expensive.
D***s –
Súper bien está producto, a mi perro le gusta y lo entretiene mucho, lo recomiendo
L***P –
Іграшка супер! Собаня хвилину точно добувала вкусняхи:) рекомендую.
Customer –
저렴히 좋은상품 샀네요. 너무 만족합니다. 저렴히 좋은상품 샀네요. 너무 만족합니다 저렴히 좋은상품 샀네요. 너무 만족합니다 저렴히 좋은상품 샀네요. 너무 만족합니다 저렴히 좋은상품 샀네요. 너무 만족합니다
P***s –
Suitable for dogs. Well-made, looks nice, definitely a good item for such a price.
Customer –
At first, it was not good, but I quickly adapted and now I find it well.
H***V –
Very beautiful and useful
A***n –
my d loved it 🙂
M***g –
Just like the listing on amazon which costs a bit more even given the tariffs. My dog loves it
P***i –
My dog really like it 🤣
K***a –
гарна якість, все збігається з описом, рекомендую
c***r –
It’s good value for money~~ The delivery is faster than expected.
E***r –
These toys are not just about keeping your dog occupied; they’re an incredible tool for enrichment. Here’s why we love them: Mental stimulation: these toys challenge your dog’s problem-solving skills, giving their brain a fantastic workout. It’s amazing to watch them figure out how to unlock the hidden treats! Boredom buster: if you have a dog that gets bored easily, especially when left alone, puzzle toys are a lifesaver. They provide a healthy outlet for their energy and curiosity. Slow feeding: for dogs that tend to gobble down their food, these toys can help slow down their eating, aiding in digestion and preventing bloat. Variety: the sheer variety of puzzle toys available is astounding. From simple treat dispensers to complex multi-step challenges, there’s something for every dog, regardless of age or breed. Durability: many of these toys are made from sturdy, durable materials that can withstand even the most enthusiastic of chewers.
Y***a –
perfe ri
k***r –
The dog is doing great ㅜㅜ The delivery is fast, the product is good, the price is good, and I am very satisfied!! !
S***s –
Excellent value for money. These are made of toughened plastic so they handle lots of scratching and sniffing and gnawing at the sliding knobs until the treats are found. My dog loves this so much i bought him a second one.
Customer –
It seems good for dogs who are new to nose work and find it moderately difficult.
Customer –
The dog uses it very well haha. It’s a bit easy, so it would be good for first-time use of the feeder toy. The dog uses it very well haha. It’s a bit easy, so it would be good for first-time use of the feeder toy. The dog uses it very well haha. It’s a bit easy, so it would be good for first-time use of the feeder toy.
Customer –
Okay, the delivery is fast and the item and packaging are perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is already my second order. The packaging is perfect. This is
A***z –
Received on time and in good condition, no complaints, excellent product and as described. Thank you seller and thank you Ali. Very happy with my purchase and my happy pet.
M***l –
מעולה!!!!! הכלב שלי עף על זה!
A***e –
nice challenge for my puppy.
Customer –
fun challenge for my puppie
j***z –
I like it