Reflective Airtag Case Collar for Cats and Dogs

Shipping Policy

At Glowé, we proudly offer international shipping services to over 200 countries and regions worldwide. Our mission is to deliver excellent value and reliable service, ensuring your order arrives as quickly and safely as possible.

📦 Order Processing

All orders require a processing time of 5-7 business days. This includes product preparation, quality checks, and packaging before the shipment leaves our warehouse.

🚚 Delivery Times

Delivery times vary depending on the destination. Below are the estimated shipping times:

🌍 International Shipping

We ship to most countries worldwide. If your country is not covered by our shipping services, we will contact you directly.

⚖️ Customs & Import Duties

We are not responsible for any customs fees, taxes, or import duties that may apply in your country. By placing an order, you agree that your package may be subject to such charges upon arrival.

🔎 Tracking Information

You will receive an email with tracking details once your order has been shipped. Please note that it may take 2-5 business days for tracking information to appear in the carrier’s system.

📦 Split Shipments

For logistical reasons, items from the same order may be shipped separately, even if you selected combined shipping at checkout.

Refunds & Returns Policy

❌ Order Cancellations

You may cancel your order as long as it has not yet been shipped. Once the packaging and shipping process has begun, the order can no longer be canceled.

💸 Refunds

Your satisfaction is our top priority. You may request a refund or replacement if:

• You do not receive your order within the guaranteed time (45 business days, not including the 5-7 business day processing period).
• You receive the wrong item.
• The product arrives damaged or defective (in this case, we can refund the full amount or send you a replacement at no additional cost).

Refunds will not be issued if:

• Your order does not arrive due to factors within your control (e.g., incorrect shipping address, refusal of delivery).
• Your order does not arrive due to circumstances beyond our control (e.g., customs delays, natural disasters, carrier issues).

🔄 Exchanges

This item is not eligible for exchanges. Please review the product details carefully before completing your purchase.

Additional Information

If you have any other questions about your order, please contact us and we will be happy to assist you.